With Turner Pest Control, You Deserve to Know Exactly What You’re Signing Up For
We’ve been protecting Florida homes for over 50 years. Here’s our commitment to you — what happens at every visit, how billing works, and what to do if something isn’t right.
What to Expect at Every Service Visit
When a Turner technician arrives at your home, here’s what they will do.
At your first visit:
- A thorough inspection of your home's interior and exterior to identify pest activity, entry points, and conditions that could invite future problems.
- A clear explanation of what was found and what treatment is recommended.
- Initial treatment of both the interior and the perimeter of your home.
- A walkthrough of your service plan, so you know exactly what's included going forward.
At every follow-up visit:
- An exterior inspection and treatment of your home's perimeter.
- A check for early signs of new activity, so problems are caught before they grow.
- Interior treatment upon request, or whenever you've noticed pest activity between scheduled visits.
- A service report summarizing what was done.
A few things to know:
- You do not need to be home for exterior-only treatments.
- If we're treating the interior, we'll coordinate a time when someone can let us in.
- For lawn treatments, we ask that children and pets stay off the treated area until it's fully dry.
- If you have pets, sensitivities, or specific concerns about products used, please let us know — we offer eco-friendly and organic options that are safe for families and pets.
How Scheduling and Confirmation Work
Booking an Appointment
You can request to schedule service online at any time through our website or call us during business hours. For urgent needs, we can typically get a technician to you within 24 hours.
Appointment Confirmations
Once your appointment is scheduled, a Turner representative will call you to confirm the appointment time. For recurring service plans, you’ll also receive advanced notice before each scheduled visit so there are no surprises.
Your Online Customer Portal
Your online Turner account is available 24/7. Through the portal, you can:
- View upcoming appointments
- View your service history and previous reports
- Make payments and manage your billing details
- Request a service call between scheduled visits
To get started, click “My Account” on our website and sign up using the phone number or email address on file with us. Need help? Call our customer care team at 800-225-5305.
Billing Questions
We know that billing confusion is one of the most frustrating things a customer can experience, and we take that seriously. If you have a question about a charge, an upcoming payment, or any other account questions, here’s how to get an answer quickly:
Call us at 800-225-5305
Our customer care team can pull up your account, explain any charges, and correct errors.
Online Portal
Log in any time to view your billing history, payment dates, and what each charge corresponds to.
What to do if something doesn’t look right.
Call or email us as soon as you notice it. We want to resolve billing issues quickly and fairly. If a charge was made in error, we will correct it.
We believe you should never be surprised by a charge. If something on your bill isn’t clear, please ask us to explain it!
Our Satisfaction Guarantee
Turner Pest Control’s satisfaction guarantee means that if pests return between your scheduled visits, we’ll come back for a satisfaction visit and re-treat your property at no additional charge.
Here’s exactly what that means:
- If you see pest activity between regular service appointments, contact us, and we will schedule a return visit free of charge.
- This applies to all covered pests under your plan throughout your service agreement.
- For TurnerGuard plans, this guarantee runs for the duration of your contract period and renews with your annual renewal.
- If you are ever dissatisfied after a service visit, please don’t hesitate to let us know. We will return and re-treat until you're satisfied.
The satisfaction guarantee exists because we stand behind the effectiveness of our treatments. Our goal isn't a one-time fix; it's year-round protection that actually works.
Your Service Agreement
What “No Long-Term Contracts” Actually Means
For standalone services like general pest control, mosquito control, and one-time treatments, we do not require you to sign a long-term contract. That means you can cancel at any time with no cancellation fee.
For Annual Service Plans (Including TurnerGuard)
These plans operate on an initial one-year term. This allows us to provide the structured, preventative approach — including termite treatment and ongoing monitoring — that makes the plan effective.
Here's what that means in practice:
- During your first year, the plan has a minimum one-year term. If you cancel or downgrade before the first year ends, a fee applies to cover the cost of the termite treatment already performed (currently $300, plus any remaining service balance). This is because the termite treatment is a significant part of what you receive upfront.
- After your first year, service and payments continue on a rolling basis unless you cancel. To cancel, simply provide 30 days' written notice by email or letter to our office. There are no additional fees after the first year.
- Your plan continues automatically after year one unless you cancel in writing. We will not bill you indefinitely without your knowledge, but you do need to give us that 30-day written notice to stop the automatic continuation.
What’s Covered Under TurnerGuard
TurnerGuard covers a comprehensive list of pests, including roaches, spiders, subterranean and Formosan termites, carpenter ants, ants, stored product pests, commensal rodents, occasional invaders, wasps, fabric insects, fleas, ticks, flies, and more. Bed bugs become a covered pest after your first year of continuous service.
Questions About Your Specific Agreement?
Call us at 800-225-5305 or log into your online account to review your service details. We're always happy to walk you through exactly what you're signed up for.
Our Commitment to Consistent, Professional Service
Turner Pest Control holds a QualityPro Certification, a designation awarded to fewer than 3% of pest control companies in the United States. It represents verified standards in business practices, employee training, environmental responsibility, and customer care.