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  /   Blog   /   Customer experience improvement: phone call routing

Customer experience improvement: phone call routing

June 24, 2022   |   News

 

New phone call routing for customers

In an effort to improve the customer experience and reduce hold time, we have updated our phone system for more efficient routing.  Please make note of the changes below so you are promptly routed to the appropriate department to address your needs.  Thank you for being a valued customer.

Greeting:

Thank you for calling Turner Pest Control, your call may be recorded for quality assurance purposes. Please listen carefully as our options have changed as of June 20th.

  • For Business, Commercial, HOA or Condo Associations, press 1
  • For Residential, press 2
    • For Scheduling or Account Questions, press 1
    • For Billing and Payments, press 2
    • For New Service, press 3
    • For all other requests, press 4
  • To repeat these options, press 0
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