To Our Valued Customers,
We’re very pleased to let you know about an exciting new partnership between Bug Away and Turner Pest Control. Effective August 1, 2023, our teams merged and are currently working together to serve your lawn, pest and termite control needs.
Let us assure you that although our trucks and uniforms will say “A Division of Turner Pest Control” and ultimately “Turner Pest Control,” you’ll continue to have the high-quality service you’ve come to expect from Bug Away:
• Your services will be provided in the same friendly, professional manner
• Normally scheduled visits, total client satisfaction, and access to customer service specialists will remain the same
• Local team members will continue to service your account. The team is staying in place — we are just part of a bigger family now!
• Your same local service team and communications specialists are available to answer any questions or concerns at 904-260-7828.
We hope you’ll be as pleased as we are about this new era for our company and customers. Turner and Bug Away share the same unwavering commitment to providing the highest quality of services and products, and a focus on bringing the best innovations to our customers. All of us at Bug Away believe we could not have asked for a better fit as we join the two families together. We feel confident you’ll agree.
Sherry Barker & Stacey Miller, Co-Owners
As President of Turner Pest Control, I’m pleased and excited to announce the combination of Bug Away and Turner Pest Control! By uniting these two world-class organizations, it gives us the ability to better serve both of our customer bases by giving us increased density and the ability to quickly respond to any service needs you may have.
We look forward to continuing our relationship with you on the foundation of trust and respect that the Bug Away team established over their years of excellent service. We’ll do all we can to continue to earn your business every day and with every service we perform.
Cheri Michaels, President
Turner Pest Control
When is the merger effective? Bug Away and Turner Pest Control merged on August 1, 2023.
Will my service stay the same? Yes, any service you have with Bug Away will stay the same. You will also have access to expanded services and offerings once integration is complete.
I have my account set up for automatic payment. Will that continue? Yes, your regularly scheduled payments will continue on your normal schedule.
How do I contact you if I need service? You can reach us at 904-260-7828. You will likely reach one of the friendly Bug Away Customer service representatives that you are used to speaking with!
I usually mail in payments for service. Where do I send payments now? You can continue to send payments to: 11318-5 Distribution Ave. West, Jacksonville, FL 32256
I usually pay my technician at time of service. How should I pay now? We can no longer accept payment at time of service. Please send your payments to: 1318-5 Distribution Ave. West, Jacksonville, FL 32256
Do you have a customer portal? Yes. Once Bug Away fully integrates under the Turner brand you will receive access to Turner’s customer portal. We will notify you when this becomes available. Our secure, easy-to-use customer portal gives you 24/7 access to:
• Pay bills securely
• Manage credit cards
• Request service
• View upcoming service
• View account document
Most importantly, welcome to the Turner family!
11318-5 Distribution Ave. West
Jacksonville, FL 32256